1. Customer Support Channels

• Contact Methods: Customers can reach our support team via email at [support@khareedonline.com], through our live chat feature on the website, or by calling [phone number]. Support is available [Monday through Friday, 9 AM to 6 PM].
• Response Time: We strive to respond to all inquiries within [24-48] hours. For urgent matters, please use our live chat or phone support for a quicker response.

2. Support Request Submission

• How to Submit: Customers can submit support requests by [emailing us, using the contact form on our website, or through live chat]. Please provide your order number and a detailed description of the issue.
• Information Required: For efficient resolution, include all relevant information such as order number, product details, and any error messages or issues encountered.

3. Issue Resolution

• Types of Support: We offer support for a variety of issues including order inquiries, product information, returns and exchanges, and account management. For technical issues, our support team will provide guidance or escalate the issue to technical specialists if needed.
• Resolution Time: Resolution times may vary depending on the complexity of the issue. We will keep you informed of the progress and expected resolution time.

4. Escalation Procedures

• Escalation: If you are not satisfied with the resolution provided or if the issue remains unresolved, you may request to escalate the matter to a supervisor or manager. Provide details of the previous correspondence for a quicker review.
• Final Resolution: Our team will work to resolve escalated issues as promptly as possible. You will receive an update once the matter has been addressed.

5. Feedback and Complaints

• Providing Feedback: We value your feedback and encourage you to share your experience with our support services. Feedback can be submitted via email at [support@khareedonline.com] or through our feedback form on the website.
• Complaints: If you have a complaint regarding our support services, please contact us directly. We will investigate and address any issues to improve our service.

6. Service Availability

• Support Hours: Our customer support is available [Monday through Friday, 9 AM to 6 PM]. Support may be limited on weekends and holidays.
• Emergency Support: For urgent issues outside regular support hours, please use our emergency contact option available on the website [if applicable].

7. Policy Updates

• Changes:  khareedonline.com reserves the right to update or modify these support policies as necessary. Customers will be notified of any significant changes.

8. Contact Information

• Customer Service: For any questions or concerns about our support policies, please contact us at [support@khareedonline.com] or [03170049560].